Introduction

Below, you will find a list of the most common problems with club openings after COVID-19 restrictions.

• From this article, you will learn what types of problems occur most often and how to resolve them. 
• This article will be useful for PG Champion, Administrators, and Club Manager. 

Incorrect balance on Club members' contracts, what is it due to?

Check out these 2 reports:

1. Historical Debt 

• How to do it?
  • Generate the report and filter the F column so that the report does NOT show people with closed contracts - uncheck Completed.
  • Filter out the balance column by unchecking the "0" values.
  • After filtering, verify that the members' balances are correct. The I-P columns provide information on how the balance has changed over time. This will help with the cause and effect analysis.

2. Freezes

• How to do it?
  • Generate the report and check the duration of the freeze in columns J-K and the balance in column N.
  • If you happen to find any irregularities, correct them on the Member Profile.

How to verify if POSweb and devices are working?  

• Turn on your reception computers and POSweb.
• Log in.

What to do if POSweb is not working?

• Follow the instructions: Link

How to check if the card reader is working?

• Make sure your card reader is connected to your computer.
• Scan the card and try to assign the card to a club member on POSweb.

What to do if the card reader does not work?

• Follow this instruction: Link

How to check if the fiscal printer is working?

• Check the connection of the fiscal printer.
• If possible, make a purchase and sell the product. If you cannot sell the product, click on the Checkout status.

We recommend making a card payment and checking the payment terminals at the same time.

What to do if the printer does not work?

• In case of the following fiscal printers: Posnet, Elzab, Novitus, Innova and Emar: check this instruction. 
• In case of other printers: check this instruction.

How to check if readers on gates work?

• Scan the card assigned to a member on the gate.
• Check if the gate opens.

What to do if the readers are not working properly?

• On the computer where AccessServer is installed, open Services. Restart the AccessServer service.

How to find it?

• This service is usually located on the server computer if the club has one, or on one of the reception computers.

The AccessServer service should run and be installed on only one computer in the club.

• If you find that AccessServer is on more than one computer, create a case with the use of Get Support. After restarting the service, wait for the readers to re-initialize, which may take up to a few minutes, and check again.
• In case the readers do not start working, report the error to the IT technician at your club. The IT technician will check connectivity to the readers - they must be on the same local network as the computer with AccessServer installed, and there must be connectivity between that computer and the readers.