Introduction

To raise the case properly, please select the severity level of your case according to the table below, and follow the instructions on how to get support in Perfect Gym. 

Description

According to the Terms of Service, we distinguish the following severity levels:

Severity level

Description

CRITICAL

Condition of the System which prevents using all of its functionalities or basic functionalities and there is no way to work around the problem. Usually if is concerned with:

  • processing of electronic payments,
  • collection of membership fees,
  • controlling access to the Location,
  • purchase of products in the Location,
  • online purchase and reservation of services or products.

SIGNIFICANT

Failures that significantly hinder, but do not prevent using the most important functionalities of the System, i.e.:

  • processing of electronic payments,
  • collection of membership fees,
  • controlling access to the Location,
  • purchase of products in the Location,
  • online purchase and reservation of services or products,
  • generating accounting documents as well as documents used for tax settlements,
  • problems related to the management of Location members’ contracts.

DEFECT

Failures and defects that restrict the use of the System’s functionality to a limited group of users, there is a reasonable circumvention

MINOR

Defects that do not interfere with the functioning of the System and individual functionalities or interfere with them to a small extent