Introduction
To raise the case properly, please select the severity level of your case according to the table below, and follow the instructions on how to get support in Perfect Gym.
Description
According to the Terms of Service, we distinguish the following severity levels:
Severity level |
Description |
CRITICAL |
Condition of the System which prevents using all of its functionalities or basic functionalities and there is no way to work around the problem. Usually if is concerned with:
|
SIGNIFICANT |
Failures that significantly hinder, but do not prevent using the most important functionalities of the System, i.e.:
|
DEFECT |
Failures and defects that restrict the use of the System’s functionality to a limited group of users, there is a reasonable circumvention |
MINOR |
Defects that do not interfere with the functioning of the System and individual functionalities or interfere with them to a small extent |