How to Start Using Knowledge Base?

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How to enter Knowledge Base?

You can do it in two ways:

through the ? button in the main PGM menu, or
through the direct link.

To enter the Knowledge Base, just log into the PGM system. There is no separate Knowledge Base login or password.

Entering with ? icon in the PGM

1. Log into the PGM.

https://yourcompany.perfectgym.com/Pgm/#/Login

2. Click on the ? icon in the top-right corner of the main PGM menu.

3. The new window Learn about PGM will be displayed on the right.

It allows you to:

enter the Knowledge Base and search the articles,
use the Get Support tool, if you have not found the answer to your inquiry in the Knowledge Base.

4. After clicking on the ? icon, the Knowledge Base articles related to the current page topic will be displayed on the right, i.e.:

If you select the Clubs tab and then click on the ? icon, the articles related to the Club configuration and management will be displayed.

5. Click See all articles to enter the Knowledge Base and search for more information.

Entering through the direct link

1. Open the Knowledge Base direct link in a new tab.

https://kb.perfectgym.com/

2. The Knowledge Base will display the Login to PGM button. Click on it and log into the PGM.

3. If the Login to PGM button does not show immediately: log in to the PGM in a new tab, then come back to the Knowledge Base tab and refresh the page. You should be able to explore articles now.

If you have any other difficulties with the login process, go to the Troubleshooting part below.

Troubleshooting

Requirements

To access the Knowledge Base, your browser must be configured to accept third-party cookies.
In case of any problems with logging in, disable the Add Blocking software.
In case of any problems with logging in, clear cookies.

Supported browsers

We strongly recommend using Google Chrome.

If you are not able to access the Knowledge Base after logging into the PGM system, please make sure that your browser accepts third-party cookies.

Here is how to do it:

On your computer, open the Chrome browser.
At the top right, click More and go to Settings.
Enter Privacy and security, click Cookies and other site data.
Select the first option as shown below:

Allow all cookies.
Block all cookies - not recommended.
Block third-party cookies in Incognito.
Block third-party cookies.

Manage cookies in Chrome

We do not track or store any of your personal data in the Knowledge Base. Accepting third-party cookies is necessary to provide the Knowledge Base access using the PGM log-in mechanism.

Safari Browser

To use the Knowledge Base by using the Safari Browser, additional actions may be needed. If you have successfully logged into your PGM account and still can't get access to the Knowledge Base, you have to change some Safari settings.

Go to Safari Settings and turn off the Prevent Cross-Site Tracking option.

Settings -> Safari -> Privacy & Security -> Prevent Cross-Site Tracking.

Settings